We have years of experience in bidding new rail franchises, as well as strategic reviews within existing operations. Collectively, we played key roles in the successful bid to operate a rail franchise for a client.
Worth over £800m, the three of us completely reshaped the proposition, opening it up to new audiences and reinventing the customer experience. Award winning customer experience, brand activity and new partnerships, have transformed this franchise into a benchmark in service delivery. We introduced new retailing systems, a fresh approach to pricing, longer booking windows, a customer first approach, as well as integrating new technology to enhance the customer experience.
This was a truly exciting project for the three of us, with genuine whiteboard thinking and the opportunity to completely reinvent the proposition.
How can we help you?
Could your upcoming bid or contract benefit from a combined 30 years of experience in the sector? Get in touch with us today to discuss your project.